We want you to love your new artwork, and hope that you’re completely satisfied with your purchases. But if for any reason there’s a problem, just drop us a line and we’ll do our best to sort it out for you.
We aim to clearly state the size and colours of each print, and include as much information as possible to help you choose the right artwork for you. All of our prints are securely packaged, and posted in either a sturdy flat mailer or a cardboard mailing tube.
All artwork is protected with cello wrap or sleeves to make sure it gets to you in perfect condition. However, accidents can happen, and sometimes pieces are damaged in transit. If that’s the case, please don’t hesitate to contact us and we’ll arrange to replace any damaged prints immediately.
Items will only be accepted for exchange or under the following conditions:
- The item is unused, unmarked and in brand new condition with original packaging (cello sleeve, foam core packaging and/or carboard mailing tube) intact.
- You contact us within 7 days of the receipt date, and the item is returned within 14 days of the receipt date.
- The prints ordered are standard prints as shown on our website. All orders for custom sizes, colours or designs are final and no exchange or returns are given.
- The shipping cost to return change-of-mind exchanges is your responsibility, as is the shipping of replacement prints. Credit for the returned prints excludes initial shipping fees.
- Return by Express or Registered Post is highly recommended. We cannot be held responsible for the non-arrival of returned prints, so it's best to return using a method that provides tracking.
Please note that all conditions must be strictly adhered to. Exchanges will not be accepted under any conditions if you fail to meet these requirements. Any returns sent without an Return Authority Code (RAC) will be refused and marked return to sender.
How to make a return for exchange.
- Check that you meet all the conditions above.
- Email us to get a Return Authority Code (RAC).
- Choose the new item/s, which you would like to exchange for and they will be held until we receive your returns.
- Return the item/s to be exchanged, mark the RAC on the package and post to:
PO Box 162,
Petrie Qld 4502
Please include a self-addressed, prepaid satchel for your new items to be returned to you.
Please Note: We do not accept exchanges on International orders. All orders shipped outside of Australia are final.
We also have a NO RETURN ON SALE ITEM policy.
FAULTS AND DAMAGES
Our products are made with the utmost care and attention to detail, and are thoroughly checked before packing and sending. In the unlikely event that you receive an item that is faulty or damaged, please email us with the details and we'll arrange an immediate replacement.